It was a great experience to present the new Hörmann customer portal and share important milestones of the project. This modern digital B2B platform offers Hörmann dealers, partners, and employees central functions for efficient collaboration.
An interdisciplinary team for a successful B2B self-service portal
The Hörmann customer portal is the result of a comprehensive project carried out by an interdisciplinary team at communicode AG. Specialists from the fields of platform architecture, consulting, UX design, front-end and back-end development, and platform engineering worked hand in hand. Each discipline contributed its unique expertise to successfully implement the project. It was very inspiring for me to present the development of the customer portal from a UX design perspective. We worked intensively to make user interactions with the portal as seamless and efficient as possible. Intuitive operation, clear structures, and smooth user guidance are the key factors for a positive customer journey in B2B.
Digital services that set new standards
In our presentation, Harry Stricker and I explain how we at Hörmann KG have set new standards for an innovative B2B self-service portal through scalable architecture, automation, and a seamless user experience. While I highlighted the user perspective and the customer journey of a dealer on the Hörmann customer portal, Harry Stricker emphasized the need for powerful e-commerce solutions and innovative digital self-services for business success.
The whole story in the video
See how the new Hörmann customer portal inspires dealers and partners, simplifies processes, and paves the way for digitalization in wholesale. Watch now and learn more about the vision behind the dealer portal at Hörmann!
Stephanie Ebbert
Stephanie is a UX Designer and Art Director with over 12 years of experience. At communicode, she designs and optimizes digital products such as websites, online shops or apps. She advises customers from the B2B as well as from the B2C area. Her passion for developing digital products is shaped by the human-centered design mindset. Stephanie is convinced that user testing, user interviews and psychology play a bigger role in good user experiences and successful shops than just beautiful design.