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Account Management

As a leading supplier in the electrical industry, MENNEKES GmbH & Co. KG has been known for its industrial plugs and sockets since 1935 and also shows its innovative spirit in eMobility charging solutions, whose type 2 plug and socket was declared an EU standard by the European Parliament in 2014. MENNEKES and communicode use their newly won, powerful connection for the introduction of a Digital Asset Management with the CELUM ContentHub. 

MENNEKES GmbH & Co.KG

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A connection with power! MENNEKES is further expanding its digital bridges together with communicode and distributes its energies even more efficiently through professional Media Asset Management.  

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Eine Verbindung mit Power! MENNEKES baut ihre digitalen Brücken gemeinsam mit communicode weiter aus und verteilt ihre Energien durch professionelles Media Asset Management noch effizienter.

Wir begrüßen MENNEKES als neuen Kunden.

We welcome MENNEKES as a new customer

Director Marketing

## More performance for successful brands 
A good product and an appealing and well-functioning website form the basis for long-term success. Intelligent marketing is needed to reach your target group and generate both leads and stable customer relationships. An agile marketing strategy results from in-depth analyses of the market position as well as the touchpoints of your target group. communicode offers you a comprehensive all-inclusive package which aligns your marketing campaigns exactly to your needs and your economic objectives. 




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## Mehr Performance für erfolgreiche Marken
Ein gutes Produkt und eine ansprechende sowie gut funktionierende Webseite bilden die Basis für langfristigen Erfolg. Um die eigene Zielgruppe zu erreichen und sowohl Leads als auch stabile Kundenbeziehungen zu generieren, ist intelligentes Marketing gefragt. Eine agile Marketingstrategie ergibt sich aus eingehenden Analysen der Marktposition sowie der Touchpoints Ihrer Zielgruppe. communicode bietet Ihnen ein umfassendes Komplettpaket, das Ihre Marketingkampagnen exakt auf Ihren Bedarf und Ihre wirtschaftliche Zielsetzung ausrichtet.




- Beratung und Entwicklung digitaler Markenstrategien
- Konzeption und Umsetzung Online Marketing
- Beratung technische Umsetzung von Marketing-Applikationen

Digital Marketing

For a future-proof and customer-oriented marketing strategy, it is important to determine the current situation. How are the market and competition shaping up? Which goals and success factors (KPI) need to be defined in advance?  

Consulting & development of digital brand strategies 

Customer-oriented marketing strategies are future-proof strategies that promise success.

Successful e-commerce is closely linked to targeted digital marketing. Its strength is the ability to address customers individually. No one knows your customers as well as you do, and this advantage must be exploited. This is a challenge that we meet with integrated solutions. Using innovative tools and systems, campaigns can be targeted and controlled to ensure the sustainable success of your marketing. 

Consulting Technical Implementation Marketing Automation 

Communicate with your customers across channels in real time and create lasting customer loyalty with individual shopping experiences.

Um erfolgreiches Online-Marketing zu betreiben, ist eine ganzheitliche Sicht auf Ihr Geschäftsmodell der erste Schritt. Davon ausgehend entwickeln wir eine kreative und innovative Marketingstrategie. 

Konzeption und Umsetzung Online-Marketing

Beratung, Strategie und Konzeption für Ihr Crosschannel Online-Marketing.

 Conception & implementation of online marketing

- Consulting and development of digital brand strategies
- Conception and implementation of online marketing
- Advice on the technical implementation of marketing applications

As a professional partner for the purchase and sale of precious metals in the Ruhr area, the 
knows the importance of trust and security for its industry. 
industry. That is why Moroder Scheideanstalt has decided to refine its website with a relaunch to meet current 
and thus to meet current requirements. In this way, it will continue to offer private and 
and business customers a secure platform for trading in precious metals. 
precious metals. communicode AG is looking forward to the constructive cooperation and a brilliant result. 
result.

Moroder Scheideanstalt GmbH

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Standardised and automated provisioning processes and release management.We warmly welcome Moroder Scheideanstalt GmbH to communiversum. Together we are realising the relaunch of the e-commerce site based on Shopware.

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Wir heißen die Moroder Scheideanstalt GmbH herzlich im communiversum willkommen. Gemeinsam realisieren wir den Relaunch des E-Commerce-Auftritts auf Basis von Shopware.

Der digitale Schritt in eine glänzende Zukunft

The digital step into a bright future

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Director Digital Experience & Business

As early as in the 1960s, the lingerie maker Triumph ventured a step into the Asian market – this was an unusual and courageous move towards expansion at that time. Due to their combative management and shrill innovations such as the ,,Angel Bra“, Triumph rose to become the leading maker of lingerie in Japan. In order to preserve its pioneering role, Triumph already invested into e-commerce activities at quite an early stage. To remain successful and to increase revenue in the future the company decided in 2013 to replace and improve the existing proprietary e-commerce solution with SAP hybris. 

## Brand Leader through Targeted Customer Approach 
At present, the whole lingerie industry must deal with stagnant or even declining sales: new suppliers penetrate the market and put pressure on prizes. Therefore, manufacturers need to differentiate and define themselves clearly from one another. Triumph Japan decided to rely on customer service and an elaborated omnichannel strategy. For all their brands Triumph and Amos Style it conducts stationary trade. Hence, the aim is to link both worlds online and offline perfectly to one another and by doing so create a consumer centric overall shopping experience. The customer shall be perfectly advised at all levels of communication. 

The company’s central objective is a continuous development of their e-commerce system to increase turnover. That is closely linked to an increase of customer satisfaction which is enhanced by a refined customer approach in the stores. This is achieved by a consolidated data management – through usage of a scorecard for example – and marketing that reaches far beyond the realms of e-commerce into retail. So as to achieve this goal in the best possible way, internal processes had to be optimized in a further step. Therefore, the hybris customer service module is used which was adapted by communicode to Triumph’s individual requirements and is used since then by the internal stakeholders. 

## Upload to the Cloud 
An indispensable basis for an efficient omnichannel customer approach is, among others, a stable system architecture. The then existing architecture had reached its limit of capacity, due to an increase of traffic and even small variations led to extremely long page loading times. This was the reason why, in 2015, Triumph and communicode elaborated a concept for the implementation of an adequate system architecture for Triumph’s Japanese e-shop. Here the focus was on scalability, thrift, minimal risk, and future-proofness. A best practice solution was sought which allows scaling due to campaign rhythm and thus adjusts the used capacity precisely to demands. The decision was made for Amazon Web Services (AWS) that could further convince through good service and global dissemination. 

Screenshot Infoseite innerhalb des Triumph-Shops Japan

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Performance on Demand - benefit from our experience from this and other projects for your digital strategy.

What are your goals?

## From the idea to practice
In order to minimise the risk, a proof of concept tested the feasibility and outlined a scenario in which the existing system architecture was migrated and then optimised. After simulation of load tests during normal operation as well as at peak times it became clear that in terms of pricing vertical scaling was attractive even when it comes to cloud hosting, as capacities can temporarily be booked in addition. The decision was obvious: 30 % cost savings, 50 % sales growth within the test period, 40% more users, and a 30% higher conversion rate convinced and the pilot system was then gradually expanded into the productive system.
Besides the technical realisation, communicode also took over the project management and was thus responsible for the coordination of all project related service providers. In December 2015, after three months’ duration the project was successfully completed in time and budget. In order to assure smooth operation Triumph Japan makes use of communicode’s 24/7 support. A meeting is held once a month during which planned marketing activities such as TV spots, mailings, or voucher campaigns are communicated. 

## Lessons learned 
Each and every project is unique and such is each customer. An international project confronts us with challenges different from local projects. However, the ongoing collaboration between Triumph Japan and communicode proves that today’s technology makes it possible to bridge the missing physical proximity to the customer to a great extent. Like with all international projects a different and alien language and culture lead to a special situation that is to be dealt with. A certain amount of time is needed to establish oneself as a reliable strategic partner, since mutual trust has to be built on both sides. In addition, an agile working method presents a particular challenge when working remotely: thus, certain adaptations according to specific project and customer needs are required – and especially so when it comes to working within different time zones. 
However, alongside this knowledge we also gained experience on a technical scale: whoever wants to run a hybris online shop within the cloud needs expertise in the fields of application and cloud services. Yet, hybris is definitively ready for the cloud. The highly efficient mix of instances and services together with automatic scaling saves costs and resources. Triumph Japan is now optimally prepared to further enhance their omnichannel strategy that helps to maintain the company’s leading market position in the future. 

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Triumph Global Sales AG

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Triumph and communicode worked out a concept to implement a needs-based system architecture for the Japanese e-shop. The focus here was on scalability, profitability, minimal risk and future security. A best practice solution was sought that would allow scaling in the campaign rhythm and thus the capacity used to be variably adapted to requirements. The decision was made in favor of Amazon Web Services (AWS).

Download the case study "Triumph - Big in Japan" here.

Case_study_Triumph_Japan_en.pdf

Download PDF

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Triumph und communicode arbeiteten ein Konzept zur Umsetzung einer bedarfsgerechten Systemarchitektur für den japanischen E-Shop aus. Im Fokus standen hierbei Skalierbarkeit, Wirtschaftlichkeit, minimales Risiko und Zukunftssicherheit. Gesucht wurde eine Best Practice Lösung, die es ermöglicht, im Kampagnenrhythmus zu skalieren und somit die genutzte Kapazität variabel an den Bedarf anzupassen. Die Entscheidung fiel auf Amazon Web Services (AWS).

PDF herunterladen

Big in Japan

Today, your customers are digitally connected, adept at using devices and well informed. They shape their own customer journey and value good service. The personal experience users have when interacting with a brand, service or product is of strategic importance for a customer-oriented company. You will receive from us resilient concepts for empathetic User Experience, which will put your offer in the best light, win new customers and deepen customer loyalty. 

We at communicode have a heart for users and by this we do not only mean your customers. In addition to the multitude of touchpoints and services, the Content Management requirements of companies have become increasingly complex with the introduction of new content types, analytics, automation software and the necessary back-end integration. Therefore, users need a customised and personalised solution that grows with their requirements and the needs of their customers.

In addition, flexibility is needed when the strategy evolves quickly. That is why we also use agile methods in consulting to identify projects with the greatest business value for you, which we can realise with a manageable budget and in a short time. This saves resources and makes success quickly tangible. Our art directors will support you methodically and creatively in the development of your individual UX strategy. 

### Our services for you: 
- Definition of goals and KPIs 
- User journey map 
- Analysis of end-to-end processes 
- Workshops with the roles and departments involved 
- Definition of Proof of Value 
- Creation of a Value Driven Product Backlog 

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Heute sind Ihre Kunden digital vernetzt, versiert im Umgang mit Geräten und bestens informiert. Sie gestalten ihre Customer Journey selbst und legen Wert auf guten Service. Die persönlichen Erfahrungen, die Anwender bei der Interaktion mit einer Marke, Dienstleistung oder einem Produkt erlebt, haben strategische Bedeutung für ein kundenorientiertes Unternehmen. Sie erhalten von uns belastbare Konzepte für empathische User Experience, die ihr Angebot ins beste Licht stellt, neue Kunden gewinnt und Kundenbindung vertieft.

Wir bei communicode haben ein Herz für User und meinen dabei nicht nur Ihre Kunden. Neben der Vielzahl an Touchpoints und Services sind die Content Management-Anforderungen von Unternehmen mit der Einführung neuer Inhaltstypen, Analytics, Automatisierungs-Software und der erforderlichen Back-End-Integration immer komplexer geworden. Deshalb brauchen Anwender eine maßgeschneiderte und personalisierte Lösung, die mit ihren Anforderungen und den Bedürfnissen ihrer Kunden wächst. Darüber hinaus ist Flexibilität gefragt, wenn sich die Strategie schnell weiterentwickelt. Deshalb nutzen wir agile Methoden auch in der Beratung, um Projekte mit größtem Business Value für Sie zu identifizieren, die wir mit überschaubarem Budget und in kurzer Zeit realisieren können. Das schont Ressourcen und macht Erfolge schnell greifbar. Unsere Art Direktoren stehen Ihnen methodisch und kreativ bei der Entwicklung ihrer individuellen UX-Strategie zur Seite

### Unsere Leistungen für Sie:
- Definition Ziele und KPIs
- User Journey Map
- Analyse von End-to-End Prozessen
- Workshops mit den beteiligten Rollen und Fachbereichen
- Definition Proof of Value
- Erstellung eines Value Driven Product Backlogs

User Experience & Usability

Emphatische User Experience & Usability

The uvex group entrusts communicode with the migration of their online store uvex-laservision.de from Shopware 5 to Shopware 6 and relies on us for an improved Customer Experience.

We welcome uvex laservision to the communiverse

## Customers recognise your brand by that certain something extra 
Today, the successful appearance of a brand in the digital space is not only about the product, but also about the interaction with the customer on different digital levels within the entire buying process. A harmonious appearance at all touchpoints with your brand is a basic requirement for recognition value. Essential to a compelling experience, however, is also the availability of the services offered, such as click and collect, customer-friendly returns management or social selling, which often interact across different channels. Valuable and customer-friendly services combined with personalisation make a digital experience a real competitive advantage.

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## Kunden erkennen Ihre Marke an dem gewissen Extra 
Zum erfolgreichen Auftritt einer Marke im digitalen Raum zählt heute nicht nur das Produkt, sondern auch die Interaktion mit dem Kunden auf verschiedenen digitalen Ebenen im Rahmen des gesamten Kaufprozesses. Für den Wiedererkennungswert ist ein harmonischer Auftritt an allen Berührungspunkten mit Ihrer Marke eine Grundvoraussetzung. Wesentlich für eine überzeugende Erfahrung sind aber auch die Verfügbarkeit der angebotenen Services, wie z.B. Click and Collect, kundenfreundliches Retourenmanagement oder Social Selling, die nicht selten über verschiedene Kanäle zusammenwirken. Wertschätzende und kundenfreundliche Services in Verbindung mit Personalisierung machen eine Digital Experience zu einem echten Wettbewerbsvorteil.   

- User Experience & Usability 
- Creative Services & Design 
- Brand Experience & Engagement 
- Anwendungsdesign

Digital Experience

- User Experience & Usability 
- Creative Services & Design 
- Brand Experience & Engagement 
- Application Design

In the digital age, brands can reach their target group through numerous channels and touchpoints and generate attention. They follow the interests of potential customers and serve their needs even before they know them themselves. Only with the right strategy the consumer's brand experience can be optimised to create long-term loyalty. Together with you, we develop a brand experience that is tailored to your brand profile and target groups. 

### Our services for you: 
- Brand consulting and development of digital brand strategies 
- Brand analysis and profiling 
- Development and positioning of digital brand identities and architectures 
- Documentation, style guide 
- Pattern libs, design systems 

Brand Experience & Management

An allen Touchpoints das richtige Gespür beweisen 

Brand Experience & Engagement

Giving your brand an unmistakable appearance is the claim of our UX designers. Especially in a time when consumers often only fleetingly perceive large amounts of content, a unique brand character is even more important. With our creative services, we ensure that your company reaches the minds and hearts of your target group across all channels and media formats. 

### Our services for you 
- Creative consulting, analysis and strategy 
- Development of creative and communication concepts 
- Development of digital omnichannel campaigns 
- Brand experience and visual design 
- KPI and conversion-driven design 
- Responsive and mobile design and implementation 
- Imagery, illustration, storyboarding 
- Interaction and motion design, storyboarding 
- Photo/video/media production 

Empathic User Experience & Usability

Our services for you:

Michael Wolfframm

Customer projects

We welcome MENNEKES as a new customer

The digital step into a bright future

Big in Japan

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