Empathic User Experience & Usability
Today, your customers are digitally connected, adept at using devices and well informed. They shape their own customer journey and value good service. The personal experience users have when interacting with a brand, service or product is of strategic importance for a customer-oriented company. You will receive from us resilient concepts for empathetic User Experience, which will put your offer in the best light, win new customers and deepen customer loyalty.
We at communicode have a heart for users and by this we do not only mean your customers. In addition to the multitude of touchpoints and services, the Content Management requirements of companies have become increasingly complex with the introduction of new content types, analytics, automation software and the necessary back-end integration. Therefore, users need a customised and personalised solution that grows with their requirements and the needs of their customers.
In addition, flexibility is needed when the strategy evolves quickly. That is why we also use agile methods in consulting to identify projects with the greatest business value for you, which we can realise with a manageable budget and in a short time. This saves resources and makes success quickly tangible. Our art directors will support you methodically and creatively in the development of your individual UX strategy.
Our services for you:
- Definition of goals and KPIs
- User journey map
- Analysis of end-to-end processes
- Workshops with the roles and departments involved
- Definition of Proof of Value
- Creation of a Value Driven Product Backlog